Shipping Policy
Hospitality Superstore offers free shipping Australia Wide
*For all orders over $200 when you signup or login as a Gold Member on eligible products.
Shipping Charges
Standard Shipping – Orders over $200
We offer free standard shipping on all orders over $200 ex GST for customers that setup and login as a Gold Member , excluding benchtop equipment, heavy equipment and furniture which are subject to various shipping charges depending on the location of delivery, weight and cubic size of the product. Additional freight charges may apply for deliveries to regional or remote locations and products shipped directly from the supplier.
Alternatively, if you are categorised as a remote location, freight will need to be quoted by a team member.
Standard Shipping – Orders under $200
All orders under the value of $200 ex GST are subject to a shipping fee of $15 ex GST for customers that setup and login with an online account, excluding benchtop equipment, heavy equipment and furniture which are subject to various shipping charges depending on the location of delivery, weight and cubic size of the product. Additional freight charges may apply for deliveries to regional or remote locations and products shipped directly from the supplier.
Alternatively, if you are categorised as a remote location, freight will need to be quoted by a team member.
Standard Shipping – All Orders without Account Login
All orders placed as a guest or without logging into an account will have a shipping fee charged. Orders under $200 ex GST will be charged a shipping fee of $15 ex GST and orders over $200 will be charged $15 ex GST and 3% of the total order value ex GST. This excludes benchtop equipment, heavy equipment and furniture which are subject to various shipping charges depending on the location of delivery, weight and cubic size of the product. Additional freight charges may apply for deliveries to regional or remote locations and products shipped directly from the supplier.
Bulky Goods, Equipment & Furniture
We will provide a quote for the freight of benchtop equipment, heavy equipment and furniture when you provide us the location of delivery. We will calculate the weight and cubic size of the order. Additional freight charges may apply for deliveries shipped directly from the supplier. All deliveries are made to the curbside unless other arrangements are made. The purchaser accepts that it is their responsibility to have equipment and people to unload and position the goods on site at their expense.
Delivery Information
Standard Shipping
Standard shipping times vary depending on your location within Australia. Delivery to southeast QLD locations will be within 1 – 2 business days of order placement if goods are held in stock at our Brisbane distribution centre. Delivery timeframes to other areas will be confirmed with your order confirmation. Typically, delivery times are 2 – 5 business days for regional locations and 3-10 business days for remote locations. Deliveries by our fleet or external carriers will be between 8am and 4pm and a signature is required unless written authority to leave is given. Deliveries outside of these times will attract extra charges.
Click And Collect
Click and collect is available for products that are in stock at our distribution centre or showroom at the time of order. Select Click & Collect when you place your order online and collect at a time that suits you. You’ll receive an email when your order is ready for collection and can collect in stock items from a location with stock available within 4 business hours. Transfers between warehouse and store locations will be available for collection on the next business day.
If you are picking up your item from our warehouse please confirm actual box dimensions with our customer service team before arrival, and ensure you have an adequate vehicle to safely collect and transport. Warehouse staff reserve the right to refuse any vehicle that is not fit to safely transport such items. All refrigeration equipment must also be transported in an upright position.
Offshore and Remote Deliveries
Remote or offshore deliveries that need to be specially packaged or crated may incur additional packaging charges. We can arrange for delivery to your freight forwarding provider.
Please note that areas such as Western Australia are considered as remote therefore fee’s may apply.